Customer Service Training Areegra

Areegra Customised Customer Service Training

Customer service is intentionally and carefully designed to suit your business — not by doing different things, instead by doing the exact things differently.
If you’re searching to provide exceptional, outstanding service then this program is ideal for all employees who deal with internal and external clients.
It’s the responsibility of the organisation to provide the sort of high-quality customer service training necessary to provide customers with positive experiences.
This in house customer service skills course is aimed at creating service skills, including tackling the more difficult situations.

The Outline:

  • 5 ways to reduce costly mistakes
  • Capture suggestions for improvement from clients
  • Diagnose problems in delivery of customer service
  • The Way to express appreciation
  • Increases customer satisfaction and retention generating greater potential income for the Business
  • Professional telephone and email Methods
  • Review recruitment practices to ensure you hire the right front-line staff.
  • The impact of bad service on an organisation
  • Using body language to your advantage

About This Customer Service Training Session

All of our programs can be customized to meet your specific needs.Ideal for those working in a contact centre role, this customer service class will give you the skills to deal with complicated or challenging customer service situations.
This comprehensive customer service Course will offer you an opportunity to explore your duties to the customers service function within your organisation.
You will learn ways to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.

If you want to book a session for your group in Areegra please inform us.