Customer Service Training Ardlethan

Ardlethan Local Customer Service Training

Clients are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered providing consistent service excellence.
Do you understand customer requirements and problems and want to offer advice to staff members?
Our training provides advanced customer service ideas for your organization depending on the content field or competency that you want to improve.
This customer service course will provide practical techniques for improving how to manage customers in a broad range of challenging situations.

The Outline:

  • Active listening including taking notes
  • Creates a professional and proactive picture for the Business
  • Develop and execute strategies and methods to enhance customer service delivery
  • Follow-up to ensure completion
  • Individual and group exercises, facilitated group discussion
  • Lessens stress by providing skills to de-escalate challenging situations
  • Say no without using the ‘no’ term and avoid disappointing a customer
  • Time management Methods
  • Why you lose customers

About This Customer Service Training Session

A customer support program formalises the level of customer service you aim to supply, and what practical things you will do to accomplish this.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
This program provides your organization with the tools to complete onsite, face-to-face training for numerous employees.
We’ll give you valuable know-how on a wide range of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.

This Customer Service Training could be customised to suit the local area of Ardlethan.