Customer Service Training Archerfield

Customer Service Training For Archerfield

Customer service is carefully and deliberately designed to suit your business — not by doing different things, rather by doing the exact things differently.
Engage your team with customer service training that’s easy to implement and easy to use.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in copy and support functions to build, maintain, and increase a loyal customer base.
This course is suited to anyone who wants to maximise their opportunities to construct exceptional internal or external customer relationships.

The Outline:

  • Accepting responsibility outside your area
  • Complaint handling practice
  • Defining good customer service
  • How listening could surmount a stressed situation
  • How we ‘manage’ our clients
  • Putting yourself in the customer’s shoes
  • Reduce client turnover for long-term benefits and success
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
  • What is Customer Support?

About This Customer Service Training Session

Companies will need to give their employees access to a larger range of knowledge supply, subject matter experts, examples of best practices and other individuals’ experience of customer services.
Learn the fundamentals of customer service, with ideas on how to provide excellent customer service to boost your bottom line.
The customer service training is either a full or half-day customer service workshop focussed on the crucial role individuals play in building customer loyalty and creating positive service experiences.
We are also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards.

If you’re a business located in Archerfield we can provide a customised Customer Service Training to suit your team.