Customer Service Training Arcadia

Customised Customer Service Training For Arcadia Area

Clients are any organisation’s finest assets.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
Learn new technologies for communications using Neuro Linguistic Programming to improve your customer service abilities.
Whether your team members come into contact with clients face-to-face, on the phone, or via email and chat support programmes, customer service training will make a difference.

The Outline:

  • Attract customer compliments that are recorded, recognised and rewarded
  • Complaints and why we want them
  • Developed skills in engaging with customers and managing their enquiries effectively
  • Factors of voice that add and detract from the message and picture being portrayed
  • Identified ways they can add value to client relationships and exceed expectations
  • Listening fully and with focus
  • Remember to use ‘please’ and ‘thank-you’ and offer world-class courtesy
  • The Value and Belief of Customer Care
  • What does good service look like and feel like?

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
If you’re in a customer focused role or you handle a customer support group, this program is ideal as it will better enable you to provide high quality service to customers and clients.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in copy and support roles to build, preserve, and increase a loyal customer base.
You will learn methods to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.

We can provide a trainer in the Arcadia area.