Aranbanga Local Customised Customer Service Training
Customer Service Training will provide your entire team with the knowledge and skills required to constantly exceeded guest expectations.
Engage your staff with customer service training that’s easy to implement and easy to use.
Learn the fundamentals of customer service, with tips on the best way best to provide excellent customer service to boost your bottom line.
The most important aspect of service skills training is equipping your staff with the skills that allow the customer to direct the content, interaction and construction of your product and service knowledge base.
- Attitudinal Issues
- Course Overview
- Dealing with objections
- Have standard ways to resolve common customer Issues
- Identifying challenging customer requests
- Make decisions to overcome problems and adapt customer services
- Satisfying the client’s basic needs
- Take ownership of a client problem; follow it through to settlement, and follow-up to confirm the problem is resolved to their satisfaction
- What your clients, want, need and anticipate
About This Customer Service Training Session
Each workshop introduces techniques for handling challenging customers and situations and also offers opportunities to apply new skills to service interactions.
Please contact us about specific content and customisation.
This comprehensive customer service Course will provide you with an opportunity to explore your responsibilities to the customers service function within your organisation. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!
This session is created for company located in Aranbanga.