Customised Customer Service Training For Apsley Area
Client expectations are on an all-time high. In spite of continual insights, many customer requirements are still not satisfied. This is a clear sign that training has to be more strict.
Feedback from workshop participants tells us that they can immediately apply their new skills to their office the following day.
The benefits of good customer service are endless.
This customer service class will provide practical techniques for improving how to manage customers in a broad range of challenging situations.
- 5 ways to improve your over-the-phone character
- Complaint handling practice sessions with feedback, group review
- Empowers you with techniques to deal with difficult or problematic situations
- Exemplary service and how to achieve same
- How using excellent customer service can create return business
- Putting yourself at the customer’s shoes
- Review customer satisfaction using verifiable data
- The impact of bad service on an organisation
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
An excellent course suitable for all staff and management. Our courses can be tailored to fit the requirements of every business when dealing with both internal and external customers, irrespective of industry or the size of your enterprise.
Participants will learn key concepts and participate in facilitated discussions and exercises that will personalize the customer service content to their precise functions and responsibilities in the business.
Provides the high-quality training needed to meet the high standards expected by your customer.
Throughout the program, you will receive training that takes you in the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and potentially growing your business.
We can offer a trainer in the Apsley area.