Apslawn Local Customised Customer Service Training
Customer service is intentionally and carefully designed to suit your business — not by doing different things, rather by doing the same things differently.
If you’re in a customer focused role or you handle a customer service group, this program is perfect as it will better enable you to deliver high quality service to customers and clients.
Our customer service skills training is specifically designed to develop the participants skills and behaviours to offer exceptional customer care.
The level of service offered to each and every client often makes the difference between whether or not a brand fails or succeeds.
- Apply the basic aspects of customer service in a business
- Building and maintaining rapport
- Effective questioning techniques
- Handling customer enquiries
- Increases customer satisfaction and retention creating greater potential income for the Business
- Listened efficiently, asked questions and summarised to respond fully to a client request
- Recognise every customer touch point is a ‘moment of truth’
- Understand how an individual’s behavior influences the behaviour of others
- Using body language to your advantage
About This Customer Service Training Session
Each workshop introduces techniques for managing challenging customers and scenarios and also offers opportunities to apply new skills to support interactions.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per class.
The customer service course will enhance each participant’s capacity to handle interactions with clients and ensure that they have the confidence to enable them to implement best practice customer service methods, providing customer satisfaction whilst developing customer loyalty.
With a range of training options, take a look at some of the most popular themes or have us design something special for you.
This session is created for business located in Apslawn.