Customised Customer Service Training For Appletree Flat
Customer service is intentionally and carefully designed to suit your business — not by doing different things, rather by doing the same things differently.
Good customer service is vital for all businesses, big or small. It may have a direct effect on customer loyalty and where prospective customers decide to invest their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more earnings.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support functions to build, preserve, and increase a loyal customer base.
The main component of service skills training is equipping your team with the skills that permit the customer to guide the content, interaction and structure of your product and service knowledge base.
- Use the fundamental aspects of customer service in a company
- Complaint handling practice
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- Establishing customer needs and responding to requests
- Identify what your organisation has to provide customers
- Practised how to turn customer service disappointment into a positive experience
- Seek post-sale feedback from clients.
- The value of a Vision Statement
- Ways to create a winning first impression
About This Customer Service Training Session
Each workshop presents techniques for managing challenging clients and scenarios and also offers opportunities to apply new skills to service interactions.
Our customer service training programs already include many great research-proven topics for you to select from.
The course incorporates role-playing drills, group exercises, and discussions of concepts which are most applicable when tailored to the experiences of the students.
We can customise the program so it is contextualised to suit you and your workplace requirements.
Customer Service Training sessions offered in Appletree Flat if you are a business searching for a customised training session. Workshops available in Sydney, Perth, Adelaide, Brisbane, Parramatta, Canberra and Melbourne.