Customised Customer Service Training In Applethorpe
Customer service isn’t a department. It is a philosophy to be adopted by every employee.
Do you understand customer requirements and problems and want to provide guidance to staff members?
It costs less to keep loyal customers than to acquire new ones. Additionally, satisfied customers are more receptive to additional sales messages and are likely to refer others to that enterprise.
This workshop which may be tailored specifically for your organisation or department so as to examine various contact points for clients and the impact on their client journey and experience.
- Actively look for ways to go the extra mile and exceed customer expectations
- Customer contact model and service standards
- Empowers you with techniques to deal with difficult or problematic situations
- Group discussion, brief practice sessions in pairs with feedback
- How to keep from getting upset and unraveled
- Searching for all the ways you can deliver, not grounds you can’t
- Record customer service standards and relate them back to business objectives.
- The power of using titles, with 5 simple tips to remember them
- Why finding new customers costs five to seven times more
About This Customer Service Training Session
An important aspect of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Our customer service training is always adapting to the most frequent method of communication used to connect with your customers e.g. face to face, phone, email.
This course focuses on analysing needs, priorities and problem investigations in the delivery of service to clients.
You will learn ways to attract, connect with and retain customers in a competitive market, including how to turn complaints into opportunities.
We can provide a training session to your team in Applethorpe.