Customised Customer Service Training For Apple Tree Creek Area
Searching for customer service training courses?
If you are in a customer focused role or you handle a client service team, this course is perfect as it will better help you deliver high quality service to customers and clients. So as to stick out in today’s business environment, an individual can’t hope to have by just meeting customer expectations.
This program provides tools that will further improve customer service skills and confidence when providing service to clients from diverse cultures.
- Actively listen to a customer with a complaint
- Create a positive impression on your customers and enhance the image of your organisation
- Develop more confidence and skill as a problem-solver
- Have the knowledge, skills and desire to resolve a customer’s query or problem on the initial call.
- Individual and group exercises, facilitated group discussion
- Make decisions to overcome problems and accommodate customer services
- Review customer satisfaction using verifiable data
- The 3 Principles of superior customer service
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
Each workshop introduces techniques for managing challenging customers and scenarios and also offers opportunities to apply new skills to service interactions.
Our focus is on you, and we’ll deliver a customer service training workshop that’s exactly what your company needs.
This program provides tools to identify the many ingredients that lead to difficult customer situations; understand and defeat them and demonstrate how customer recovery can benefit your organization.
With a range of training options, take a look at a number of the most popular themes or have us design something special for you.
Customer Service Training sessions available in Apple Tree Creek if you’re a business looking for a customised training session. Workshops available in Perth, Sydney, Brisbane, Melbourne, Canberra, Adelaide and Parramatta.