Customer Service Training Appin

Appin Customer Service Training

Searching for customer service training courses?
Do you understand customer requirements and problems and want to provide guidance to staff members?
Our training provides advanced customer service tips for your organization depending on the content area or competency you would like to improve.
This program provides tools and skills to make memorable service experiences leading to customer loyalty and successful customer centric organisations.

The Outline:

  • Apply the fundamental aspects of customer service in a company
  • Consequences of poor service
  • Delight the Customer by Exceeding their Expectations
  • How listening could surmount a stressed situation
  • How to make customers feel important, and why you need to
  • Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
  • Reward customers with a customer loyalty program.
  • Techniques for handling complaints to the client’s complete satisfaction
  • What makes customers remain, and the reasons they leave

About This Customer Service Training Session

A customer support program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this.
If you don’t find what you are searching for, we can make it for you.
This system takes customer service training to the maximum level. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with customers!


Require a quote for your Appin company Contact us today.