Customer Service Training For Appin Park
Client expectations are on an all-time high. In spite of continual insights, many customer requirements are still not satisfied. This is a clear sign that training needs to be more strict.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence to the modern business enterprise.
Our Customer Service experts can help by sharing the lessons we’ve learned during our history and show how establishing core values can help companies meet their targets.
This course covers essential topics in providing quality client service.
- Evaluate customer needs and provide constructive advice to promote the improvement of customer service delivery
- Building and maintaining rapport
- Develop strategies to obtain client feedback for improving the supply of products and services
- Exemplary service and how to achieve same
- Internal vs. External customers
- Looking for all the ways you can deliver, not reasons you can’t
- Remember to use ‘please’ and ‘thank-you’ and provide world-class courtesy
- The advantages and disadvantages of telephone communication
- Using positive language and tone of voice
About This Customer Service Training Session
All of our programs can be customized to satisfy your precise needs.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops.
This comprehensive customer service Course will provide you with an opportunity to explore your duties to the customers service function within your organisation.
You will learn the causes of poor customer care, good customer care skills and how to deal with complaints.
If you’re located in Appin Park and need a customised training session for your group, Please contact us.