Customised Customer Service Training For Antechamber Bay Area
Searching for customer service training classes?
If you’re looking to offer excellent, outstanding service then this course is ideal for all staff who deal with external and internal clients.
Most customer service training emphasises skills and behaviours. These are important. However, delivering the best possible customer service — keeping your customer retention high — requires more than basic training, it requires cultural change.
The way that your customers purchase from you is very important, since if the purchasing experience is frustrating or difficult a customer may not even complete their initial purchase, let alone return.
- 11 creative techniques to sharpen your listening skills
- Customers’ psychological needs
- Effective Methods for building customer loyalty
- Examples of exceptional customer service skills
- Importance of first impressions , as viewed from the customer’s standpoint
- Listened efficiently, asked questions and summarised to respond fully to a client request
- Review client satisfaction using verifiable data
- Understanding the customer service interplay ‘experience vs. process’
- What distinguishes us from our competitors?
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course will not just help you manage, track and report on the effectiveness of your service to customers, but manage customer complaints in a professional way.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
This program provides your organization with the tools to complete onsite, face-to-face training for numerous employees.
Whether you want a public class or a group session at your offices, we can supply exactly what you want at a price that will guarantee a great return on your investment.
Contact us today for more information on running a Customer Service Training in Antechamber Bay.