Customer Service Training For Annerley Area
Client expectations are on an all-time large. In spite of continual insights, many client requirements are still not satisfied. This is a clear indication that training needs to be more stringent.
Exceptional customer service is a crucial element for any business, continually improving skills to attain peak levels of performance and sales success.
A number of customer service skills are necessary to be able to give customer service that really satisfies customers. The course teaches service representatives critical skills in the areas of communication, professionalism, managing the call, managing the client, managing job stress and other skills such as cross-selling.
- 11 creative techniques to sharpen your listening skills
- Dealing with clients in person
- Deliver bad news to customers in a more positive manner.
- How to express appreciation
- Identify ways to truly meet your clients’ needs.
- Make decisions to overcome problems and adapt customer services
- Realize that service delivery is a single response worth
- The secrets to good rapport with customers and associates
- What is Customer Support?
About This Customer Service Training Session
As you discuss the various skills and techniques, you may draw from your own personal and diverse experiences to discuss elements of challenge and reward. Consider this course as a re-energizing time to build and expand from where you are now.
If you do not find what you are looking for, we can create it for you.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment to the organization.
We can adapted to your specific requirements and the examples used can be very specific to your organisation.
Contact us now for more information on running a Customer Service Training in Annerley.