Annangrove Local Customer Service Training
Customers are the lifeblood of any enterprise. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Have you got well-developed skills and a broad knowledge of customer service strategies?
Inspire Your Business with a WOW Customer Service Philosophy!
The level of service offered to each and every customer often makes the difference between whether a brand succeeds or fails.
- Actively listen to a customer with a complaint
- Capture suggestions for improvement from customers
- Encourage ideas, observations and suggestions from all staff.
- Handling work based client requests
- Include a staff training program and review staff performance frequently.
- Presentation, revolving flipchart exercise in small groups, group review
- Recognise who the clients are and what they’re looking for.
- Telephone greetings that place a positive stage
- What your customers, desire, need and anticipate
About This Customer Service Training Session
Companies will need to provide their employees access to a wider range of knowledge supply, subject matter experts, examples of best practices and other individuals’ experience of customer services.
So as to make customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. Professional, certified instructors with extensive experience in the service industry teach the classes.
We can customise the program so it’s contextualised to suit you and your workplace requirements.
Looking for interactive and transformational Customer Service Training for staff at your workplace? Contact us to discuss how we can help ignite your team’s performance.