Customer Service Training Anketell

Customised Customer Service Training For Anketell Area

Complex customer service functions are in demand across a whole spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter support.
Fantastic customer service is critical for all businesses, large or small. It may have a direct effect on customer loyalty and where potential customers decide to invest their money.
Some of the greatest organizations understand one of the keys is incorporating a strong customer service philosophy embraced by every single person.
The customer support course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants a chance to put these skills into practice.

The Outline:

  • 12 poor listening habits and how to prevent them
  • Communication Skills
  • Develop effective interpersonal communication and problem-solving abilities
  • Factors of voice that add and detract from the message and image being portrayed
  • Interpersonal skills with customers
  • Practical tips for handling dangerous anger
  • Review client satisfaction with service delivery with verifiable information while maintaining reporting processes to compare changes in customer satisfaction
  • Understanding the customer’s business needs
  • What your clients, desire, need and anticipate

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Our Customer Service class will engage, instruct and equip your staff members with the skills required for often difficult customer service based roles.
Provides the high-quality training needed to meet the high standards expected by your client.
Whether you want a public course or a group session in your offices, we can supply exactly what you want at a price that will guarantee a great return on your investment.

We can provide a trainer in the Anketell area.