Angourie Customised Customer Service Training
An engaging customer service training class to develop and fine-tune customer service skills, with half-day or time-management training options available.
Do you understand customer needs and problems and would like to offer guidance to staff members?
Learn how to create an wonderful customer experience.
This program provides managers with the tools to build a customer centric organisation utilizing the most up to date customer support strategies for building and sustaining a culture of service excellence.
- Active listening skills on the telephone
- Building and maintaining rapport
- Dealing with difficult, overbearing Clients
- How to exceed customer expectations
- Increases customer satisfaction and retention creating greater potential income for the Business
- Make eye contact and smile when face with a client.
- Say no without using the ‘no’ term and avoid disappointing a customer
- The impact of bad service on an organisation
- What is Customer Service?
About This Customer Service Training Session
Companies will need to give their employees access to a wider array of knowledge supply, subject matter experts, examples of best practices and other peoples’ experience of customer service.
Please contact us about specific content and customisation.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in copy and support roles to build, preserve, and increase a loyal customer base.
Whether you want a public course or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.
Customer Service Training sessions available in Angourie if you are a business looking for a customised training session. Workshops available in Brisbane, Perth, Sydney, Parramatta, Canberra, Melbourne and Adelaide.