Customer Service Training Anglesea

Customer Service Training For Anglesea

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or time-management training options available.
Do you have well-developed skills and a broad understanding of customer service strategies?
Learn new technologies for communications using Neuro Linguistic Programming to improve your customer service abilities.
See the skills necessary to provide exceptional customer service to internal and external clients.

The Outline:

  • Attitudinal Issues
  • Communicate effectively with your customers via email, phone, and in person.
  • Delight the Customer by Exceeding their Expectations
  • Exemplary service and how to achieve same
  • Describe the key elements of customer service excellence
  • Learn lessons from your most difficult clients
  • Review client satisfaction with service delivery
  • Understand that all businesses are in the ‘connection’ business
  • What is Customer Service?

About This Customer Service Training Session

An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Our customer service training programs already include many great research-proven topics for you to choose from.
This one day Customer Service Training Course is for people on the front line of customer support, whether face to face or over the telephone.
We can even design a full-year and multi-year customer support program to build and maintain a customer-focused culture.

Customer Service Training Offered in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide. This session can be customised to match your company if you’re located in Anglesea.