Anglers Reach Customised Customer Service Training
Customers are the lifeblood of any business. Yet it is surprising how few people and organisations have mastered providing consistent service excellence.
Do you have well-developed skills and a broad understanding of customer service strategies?
In today’s competitive market, businesses must make sure that they are delivering the highest quality customer support.
This course covers essential topics in providing quality customer service.
- Attract customer compliments which are recorded, rewarded and recognised
- Customer contact model and support criteria
- Dealing with hard, overbearing customers
- Examples of exceptional customer service skills
- Importance of first impressions , as viewed from the customer’s standpoint
- Practised how to turn customer support disappointment into a positive experience
- Recognise Different Customer Personalities
- The value of a Vision Statement
- Why the choices you make with each client contact are so significant
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and abilities of your employees and equip them with the customer service tools mentioned above.
Learn the strategies involved in exceeding customer needs and directing staff to understand and retain customer relationships.
This Customer Service Training Course is for professionals who want to make a substantial contribution to their company’s image or bottom line and make their own lives easier by always providing exceptional customer service to both internal and external clients.
With a selection of training options, take a look at a number of the most popular topics or have us design something special for you.
Local Anglers Reach Customer Service Training available for teams.