Customised Customer Service Training For Angle Vale Area
Customer service is intentionally and carefully designed to match your business — not by doing different things, rather by doing the exact things differently.
If you are in a customer focused role or you handle a customer support group, this program is perfect as it will better enable you to provide high quality service to customers and clients.
Our customer service skills training is specifically designed to develop the participants skills and behaviours to offer exceptional customer care.
This program provides tools that will further improve customer service skills and confidence when providing service to clients from diverse cultures.
- 11 creative techniques to sharpen your listening skills
- Coping with anger and complaining customers
- Easier management of staff and customer problems because of improved management skills and enhanced satisfaction of staff and customers
- Handling customer enquiries
- Value of developing lasting relationships
- Understand How to Influence the Attitude of Your Clients
- Responsibility for customer service
- Take ownership of a client problem; follow it through to resolution, and follow up to confirm the problem is resolved to their satisfaction
- Ways to create a winning first impression
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Participants will learn to “wow” customers and build strong customer support teams.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment to the organization.
We’ll give you invaluable know-how on a broad range of topics such as organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your company excel.
This Customer Service Training could be customised to suit the local area of Angle Vale.