Customer Service Training Andover

Customised Customer Service Training In Andover

Trying to find customer service training classes?
If you’re searching to offer excellent, outstanding service then this course is ideal for all employees who deal with external and internal customers.
Our training offers advanced customer service tips for your organization depending on the content field or competency that you would like to improve.
This program provides tools which will further enhance customer service skills and confidence when providing service to clients from diverse cultures.

The Outline:

  • Answer the phone in a standard way and with a grin
  • Dealing with difficult customers and complaints
  • Deliver tangible results through saved business and referrals
  • Helps you become an asset to your organisation by providing strategies and approaches to meet or surpass customer expectations
  • Identify the key elements of customer service excellence
  • Practical tips for managing dangerous anger
  • Responsibility for customer service
  • The secrets to great rapport with customers and associates
  • What makes clients stay, and the reasons they leave

About This Customer Service Training Session

Each workshop presents techniques for managing challenging clients and scenarios and also offers opportunities to apply new skills to service interactions.
Please contact us about specific content and customisation.
The plan of short modules that can be delivered by group leaders to equip their people with the skills and knowledge to deliver the expertise.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to enhance the customer experience throughout the customer journey.

Customer Service Training are offered for individuals in all big cities, customised training onsite can be found in Andover.