Customer Service Training Ando

Customised Customer Service Training For Ando

Customer Service Training will provide your entire team with the knowledge and skills necessary to constantly exceeded guest expectations.
Feedback from workshop participants informs us that they could immediately apply their new skills to their workplace the following day.
Learn to create an wonderful customer experience.
This course discusses how to connect with the customer and illustrates how to handle customer service on the phone, in-person, responding to and sending email, and when dealing with challenging clients.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Complaint handling practice sessions with feedback, group review
  • Defining good customer service
  • How to identify and address the needs of your customers
  • The Way to Offer customer service over the telephone
  • Professional Telephone Techniques and Courtesy
  • Review customer satisfaction with service delivery with verifiable information while maintaining reporting procedures to compare changes in customer satisfaction
  • Turning disappointment into delight
  • Using body language to your advantage

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Our customer service training is always aligned to the most frequent method of communication used to connect with your clients e.g. face to face, telephone, email.
Service professionals need to understand that they’re the very important links between the clients and the organisation.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to enhance the customer experience throughout the customer travel.

This session is created for business located in Ando.