Customised Customer Service Training For Anderleigh Area
Better customer care may be that gap causing clients to choose you above other suppliers offering the very same products or services.
If you are in a customer focused role or you handle a client support team, this course is perfect as it will better help you deliver high quality service to customers and clients.
Our client services class is ideally suited to those already working in a customer service capacity, or considering exploring a new career area.
This 1-day customer service training class introduces entry-level customer service representatives to the basic principles and techniques required to deliver excellent service.
- Being a positive effect and ambassador
- Communication Skills
- Enjoy their work more, so customers can feel their enthusiasm for their role
- Follow-up to ensure completion
- Innocent statements that can drive customers away
- Listening fully and with focus
- Satisfying the customer’s basic needs
- Teaches skills for handling difficult, abusive and high maintenance customers.
- Why you lose customers
About This Customer Service Training Session
Customer service training programs improve the customer service skills and abilities of your employees and equip them with the customer service tools mentioned above.
Our Customer Service course will engage, instruct and equip your team members with the skills required for often difficult customer service based roles.
The more you know about your customers the more enabled your staff will be and the better results you’ll get from training.
We can adapted to your specific requirements and the examples used can be quite specific to your organisation.
Ask us about a customised training session in Anderleigh.