Customer Service Training Amor

Customised Customer Service Training For Amor

Better customer care may be that difference causing clients to choose you over other providers offering the very same products or services.
Employees that are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty.
In this customer service training course, participants learn the crucial skills required to deliver exceptional customer service through real world exercises and group activities.
This workshop will provide you the skills to provide a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.

The Outline:

  • Body language skills
  • Course Overview
  • Enjoy their work more, so clients can feel their enthusiasm for their role
  • Follow-up to ensure completion
  • Innocent statements which can drive customers away
  • Lessens stress by providing skills to de-escalate challenging situations
  • Review recruitment practices to ensure you hire the ideal front-line staff.
  • Turning disappointment into delight
  • Use verifiable data while keeping reporting procedures to compare changes in client satisfaction

About This Customer Service Training Session

Completing this course will help you understand why businesses need good customer care.Ideal for those working in a contact centre role, this client service class will give you the skills to deal with complex or challenging customer service situations.
This one day Customer Service Training Course is for individuals on the front line of customer service, whether face to face or over the phone.
We can customise the program so it’s contextualised to suit you and your workplace needs.

Providing customised Customer Service Training to your local Amor area.