American Beach Local Customised Customer Service Training
Customer Service Training provides your entire team with the knowledge and skills required to constantly exceeded guest expectations.
Ideal for those working in a contact centre role, this client service course will give you the skills to offer deal with complex or challenging customer service situations.
Some of the best organizations understand one of the keys is integrating a strong customer service philosophy embraced by every single person.
This customer support class provides participants with the knowledge and skills required to make certain that products and services are delivered and maintained to the standards your customers have come to expect.
- Adopted a consistent, professional fashion when speaking with clients
- Complaint handling practice sessions with feedback, group review
- Dealing with objections
- Helps customer-facing-staff to Comprehend the importance of great service and its role in client retention
- How to resurrect lost customers
- Professional Telephone Techniques and Courtesy
- Responsiveness — how can we improve
- Understand each customer is worth the sum total of all transactions over time
- Using body language to your advantage
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Loyal customers tell others and promote the benefits of your services and products.
The customer service training is either a full or half-day customer service workshop focussed on the crucial role individuals play in building customer loyalty and creating positive service experiences.
We’re also experienced at providing bespoke training courses in customer services, in addition to longer term programmes to meet specific organisation goals and service standards.
This session is created for company located in American Beach.