Customer Service Training For Ambrose
Clients are the lifeblood of any enterprise. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Fantastic customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where prospective customers decide to spend their money.
Increasingly, consumers are valuing customer service over and above both product quality and low prices so increasing customer service is very important.
This program provides tools which will further enhance customer service skills and confidence when providing service to clients from diverse cultures.
- Being a positive effect and ambassador
- Creates a professional and proactive picture for the company through service standards
- Develop strategies to obtain customer feedback for improving the provision of products and services
- How to apply the Worldwide Customer Service Standards of best practice
- How to view your business through the eyes of the customer
- Nature of communication – what it is and why it goes wrong
- Document customer details in a Customer Relationship Management (CRM) database.
- Turning disappointment into delight
- What makes customers stay, and the reasons they leave
About This Customer Service Training Session
Completing this course will allow you to recognize why businesses need good customer care.
Please contact us about specific content and customisation.
To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to improve the customer experience throughout the customer travel.
Contact us today for a customised quote for your Ambrose company.