Customer Service Training Ambarvale

Customised Customer Service Training In Ambarvale

Customer service is not a department. It is a philosophy to be adopted by each employee.Developed and introduced by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
One good customer service experience can alter the entire perception a client holds towards the organization. The course teaches service representatives critical skills in the areas of professionalism, communication, managing the call, managing the client, managing job stress and other abilities like cross-selling.

The Outline:

  • 4 ways to build a powerful team
  • Building and maintaining rapport
  • Delight the Customer by Exceeding their Expectations
  • Have standard ways to resolve common customer problems
  • Individual and group exercises, facilitated group discussion
  • Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
  • Responding to challenging customer requests assertively
  • Up selling and cross selling Methods
  • Using body language to your advantage

About This Customer Service Training Session

An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Participants will learn to “wow” customers and build strong customer support teams.
This program provides your company with the tools to complete onsite, face-to-face training for numerous employees.
With a selection of training options, have a look at a number of the most popular topics or have us design something specific for you.

Looking for interactive and transformational Customer Service Training for staff at your workplace? Contact us to discuss how we can help ignite your team’s performance.