Altona Gate Customised Customer Service Training
Clients are the lifeblood of any business. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
Feedback from workshop participants tells us that they could immediately apply their new skills to their office the next day.
Increasingly, consumers are valuing customer service over and over both product quality and reduced prices so increasing customer support is very important.
This brief course gives you practical skills, knowledge and strategies.
- Addresses the skills required to provide exceptional customer service to internal and external customers.
- Deal effectively with situations where customer expectations have not been met
- Develop and execute strategies and methods to improve customer service delivery
- How listening can surmount a tense situation
- Identify ways to establish links between excellence in customer support and your business practices and policies.
- Nature of communication – what it is and why it goes wrong
- Stepping into your clients shoes
- Understanding the client support interplay ‘experience ‘ procedure’
- What your customers, desire, need and anticipate
About This Customer Service Training Session
An important part of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.
Loyal customers tell others and advertise the benefits of your products and services.
The course will give you the skills to develop customer loyalty and will instruct you how you can look after yourself and feel confident in almost any customer situation.
We can adapted to your specific needs and the examples used can be very specific to your organisation.
Please contact us for more information on Customer Service Training for your business in Altona Gate.