Customer Service Training Alsace

Alsace Local Customised Customer Service Training

Searching for customer service training classes?
Every single contact between you and the customer is vital. This course will allow you to recognize the fundamental principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
Providing exceptional customer service starts with understanding who your customers are and establishing a client focus to satisfy their needs.
You’ll discover how to communicate effectively over email with colleagues/ clients, record and retrieve product and customer information on a database and handle complaints, deal with stress and react effectively to customers.

The Outline:

  • Evaluate customer needs and provide constructive advice to promote the improvement of customer service delivery
  • Building customer relationships
  • Defining good customer service
  • The Way to exceed customer expectations
  • Innocent statements which can drive customers away
  • Nature of communication – what it is and why it goes wrong
  • Review recruitment practices to ensure you employ the ideal front-line staff.
  • Turning disappointment into delight
  • Why the choices you make with each customer contact are so significant

About This Customer Service Training Session

Companies will need to provide their employees access to a wider array of knowledge source, subject matter experts, examples of best practices and other individuals’ experience of customer service.
Please contact us about specific content and customisation.
Satisfied customers are loyal customers.
We can customise the program so it is contextualised to suit you and your workplace requirements.

Customer Service Training are available for individuals in all major cities, customised training onsite can be found in Alsace.