Customer Service Training Alphington

Customised Customer Service Training For Alphington

Customer Service Training will provide your whole team with the knowledge and skills necessary to constantly exceeded guest expectations.
If you are in a customer focused role or you handle a client support group, this course is ideal as it will better help you deliver high quality service to clients and clients.
Most customer service training emphasises skills and behaviours. These are important. However, delivering the best possible customer service — maintaining your client retention high — requires more than basic training, it requires cultural change.
This course is suited to anyone who wishes to maximise their opportunities to construct exceptional internal or external customer relationships.

The Outline:

  • 5 ways to improve your over-the-phone persona
  • Build trust with clients by informing when a promise Can’t be fulfilled
  • Delivering bad news to clients in a professional way
  • Explaining technical information to non technical clients
  • The Way to speak concisely and make every word count
  • Practical tips for managing dangerous anger
  • Sharing our own experiences of good and poor service
  • Things we inform customers and things we do not
  • What does good service look like and feel like?

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Participants will learn key concepts and participate in facilitated exercises and discussions that will personalize the customer support content to their precise roles and responsibilities in the business.
The more you know about your customers the more empowered your team will be and the better results you will get from training.
We’ve got tons of terrific customer service training courses that will be a great match for you and your team.

Your Customer Service Training can be customised to match the local Alphington area for those who have a team.