Alpha Local Customer Service Training
Customer Service Training will provide your whole team with the knowledge and skills necessary to continuously exceeded guest expectations.
Good customer service is vital for all businesses, large or small. It may have a direct impact on customer loyalty and where prospective customers decide to invest their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
Most customer service training emphasises skills and behaviors. These are important. However, delivering the best possible customer service — maintaining your client retention high — requires more than basic training, it requires cultural change.
The most important component of service skills training is equipping your team with the skills that allow the customer to guide the content, interaction and construction of your product and service knowledge base.
- Evaluate customer needs and provide constructive advice to promote the improvement of customer service delivery
- Customers’ psychological needs
- Diagnose problems in matching service delivery to clients and promptly action procedures to resolve customer complaints
- Have standard ways to solve common customer Issues
- Internal vs. External customers
- Professional Telephone Techniques and Courtesy
- Stepping into your customers shoes
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- Ways to create a winning first impression
About This Customer Service Training Session
Completing this course can help you recognize why businesses need excellent customer care.
Our Customer Service class will engage, instruct and equip your team members with the skills required for often difficult customer service based roles.
This program takes customer service training to the maximum level.
With a range of training options, have a look at some of the most popular themes or have us design something special for you.
Customised Customer Service Training for Alpha groups.