Customer Service Training Allora

Allora Local Customer Service Training

Having the ability to clearly explain the next step in a process and confirming that the customer is satisfied, will decrease the amount of callbacks and return customers. Improving “first contact” resolution is one of the primary drivers of consumer satisfaction.
Fantastic customer service is critical for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to invest their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
Providing great customer service is an art.
This program provides tools and skills to make memorable service experiences resulting in customer loyalty and successful customer centric organisations.

The Outline:

  • Advance a customer service program from a basic to advanced degree
  • Consequences of poor service
  • Deliver bad news to customers in a more positive manner.
  • Exemplary service and how to achieve same
  • How to keep your cool in the toughest situations
  • Practical tips for managing dangerous anger
  • Recognise and reward staff behavior that you want repeated.
  • The lifetime value of existing clients
  • Using body language to your advantage

About This Customer Service Training Session

An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Please contact us about specific articles and customisation.
This class focuses on analysing needs, priorities and problem investigations in the delivery of service to clients.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to enhance the customer experience throughout the customer journey.

Contact us today to find out more on conducting a Customer Service Training in Allora.