Allenview Customised Customer Service Training
An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
Good customer service is critical for all businesses, large or small. It can have a direct effect on customer loyalty and where potential customers decide to spend their money. To put it simply, the higher quality customer service you provide, the higher level of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue. So as to stand out in today’s business environment, one can’t hope to get by just meeting customer expectations.
This program provides managers with the tools to construct a customer centric organisation using the most up to date customer support strategies for sustaining and building a culture of service excellence.
- Appreciate how their individual effort counts towards the achievement of the organisation
- Creates a professional and proactive image for the company
- Delivering bad news to clients in a professional way
- Group discussion, short practice sessions in pairs with comments
- Include the best point-of-sale system.
- Paying positive focus on the small things for your customer
- Seek post-sale feedback from customers.
- Techniques for handling complaints to the client’s complete satisfaction
- What makes customers stay, and the reasons they leave
About This Customer Service Training Session
An fantastic course suitable for all management and staff. Our courses can be tailored to fit the demands of every business when dealing with both external and internal customers, regardless of industry or the size of your enterprise.
Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, irrespective of industry or the size of your company.
The customer service class will enhance each participant’s capacity to manage interactions with customers and ensure that they have the confidence to enable them to implement best practice customer service techniques, providing customer satisfaction whilst developing customer loyalty.
We can also design a full-year and multi-year customer service program to develop and sustain a customer-focused culture.
Customer Service Training Offered in Adelaide, Perth, Melbourne, Brisbane, Canberra, Sydney and Parramatta. This session can be customised to match your company if you are located in Allenview.