Customer Service Training Allenstown

Allenstown Customised Customer Service Training

Customer expectations are on an all-time high. Even with continual insights, many client requirements are still not satisfied. This is a clear sign that training needs to be more stringent.
Ideal for those working in a contact centre role, this customer service course will provide you the skills to offer deal with complex or challenging customer service situations.
Learn to create an amazing customer experience.
This course is excellent for anyone seeking training in customer service and customer care.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Communicate and collaborate with clients utilising efficient communication processes
  • Delight the customer by going beyond customer satisfaction
  • Establishing customer needs and responding to requests
  • The Way to provide customer service over the phone
  • Listening fully and with attention
  • Say no without using the ‘no’ word and avoid disappointing a customer
  • Teaches skills for handling difficult, abusive and higher maintenance customers.
  • Why you lose customers

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Participants will learn to “wow” customers and build strong customer support teams.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment to the organization.
We’ve got tons of great customer service training courses which will be a great match for you and your staff.

Providing customised Customer Service Training into your local Allenstown area.