Customer Service Training For Allendale North Area
Customers are the lifeblood of any business. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
Have you got well-developed skills and a broad understanding of customer service strategies?
In today’s rapidly changing business world, the trick to a successful organisation is not only about providing an excellent service or product, but also about providing great customer care.
This system provides tools to focus on the important function of the individual in building client loyalty, making a positive impression, and contributing to a workplace service culture.
- 3 steps to assertive behaviour to get hard messages across in tactful, respectful manner
- Create a positive impression on your customers and enhance the image of your organisation
- Dealing with objections
- Factors of voice which add and detract from the message and picture being portrayed
- Identify methods of promoting your organisation and fostering business
- Practical tips for handling dangerous anger
- Document customer details in a Customer Relationship Management (CRM) database.
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
Customer service training programs improve the customer service skills and skills of your employees and equip them with the customer service tools mentioned above.
Our trainers are experts in their field and have plenty of Customer CARE experience within your industry.
The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in almost any customer situation.
You will learn ways to attract, connect with and retain customers in a competitive market, including how to turn complaints into opportunities.
Ask us about a customised training session at Allendale North.