Customer Service Training Allawah

Allawah Local Customer Service Training

Being able to clearly explain the next step in a process and confirming that the client is satisfied, will reduce the number of callbacks and return customers. Improving “first contact” resolution is one of the primary drivers of customer satisfaction.
If you’re searching to provide excellent, outstanding service then this course is ideal for all staff who deal with external and internal clients.
Some of the greatest organizations understand one of the keys is integrating a strong customer service philosophy embraced by each and every person.
Whether your staff members come into contact with clients face-to-face, on the phone, or via email and chat service programmes, customer service training will make a difference.

The Outline:

  • Actively listen to a customer with a complaint
  • Create a positive impression on your customers and enhance the image of your organisation
  • Easier management of staff and customer issues because of increased satisfaction of employees and customers
  • Factors of voice which add and detract from the message and picture being portrayed
  • Identifying the nature of customer complaints
  • Learn lessons from your most difficult clients
  • Surprise and delight customers by under promising and over delivering.
  • Things we inform customers and things we don’t
  • What your clients, desire, need and anticipate

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Our trainers are experts in their field and have a wealth of Customer CARE experience within your industry.
Service professionals need to understand that they are the very important links between the clients and the organisation.
We can adapted to your specific needs and the examples used can be very specific to your organisation.

Customised Customer Service Training for Allawah groups.