Customer Service Training Allanson

Customer Service Training For Allanson Area

As the first line of contact with customers, service representatives can influence customer perceptions and ensure their loyalty and satisfaction.
Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
Our training provides advanced customer service tips for your organization depending on the content field or competency that you would like to improve.
The way your customers purchase from you is very important, since if the purchasing experience is frustrating or difficult a customer may not even complete their first purchase, let alone return.

The Outline:

  • Answer the phone in a standard way and with a grin
  • Cost of a Dissatisfied Customer
  • Diagnose problems in matching service delivery to clients and immediately action procedures to resolve customer complaints
  • Follow-up to ensure completion
  • Increases customer satisfaction and retention creating greater potential income for the Business
  • Know how to defuse situations with customers and to handle tough situations
  • Recognise every customer touch point is a ‘moment of truth’
  • The value of a Vision Statement
  • Why the choices you make with each client contact are so significant

About This Customer Service Training Session

Fantastic customer service is an essential component of any successful business. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
Participants will learn key concepts and take part in facilitated discussions and exercises that will personalize the customer service content to their specific roles and responsibilities in the organization.
The more you know about your customers the more empowered your staff will be and the better results you’ll get from training.
You will learn the causes of poor customer support, good customer care skills and how to handle complaints.

Customer Service Training sessions offered in Allanson if you’re a business searching for a customised training session. Workshops available in Perth, Sydney, Brisbane, Melbourne, Canberra, Adelaide and Parramatta.