Alice Local Customised Customer Service Training
Customer Service Training provides your whole team with the knowledge and skills necessary to continuously exceeded guest expectations.
Exceptional customer service is a crucial element for any company, continually improving abilities to achieve peak levels of performance and sales achievement. So as to stick out in today’s business environment, an individual cannot hope to have by just meeting customer expectations.
This program provides tools to concentrate on the important role of the individual in building client loyalty, making a positive impression, and contributing to an office support culture.
- Attract customer compliments which are recorded, recognised and rewarded
- Capture suggestions for improvement from clients
- Developed skills in engaging with clients and handling their enquiries effectively
- Group discussion, presentation, exercise with group review
- Describe the key elements of customer service excellence
- Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
- Sharing our personal experiences of good and bad service
- Strategies for managing complaints to the client’s complete satisfaction
- What makes clients remain, and the reasons they leave
About This Customer Service Training Session
Companies will need to give their employees access to a wider range of knowledge source, subject matter specialists, examples of best practices and other peoples’ experience of customer service.
Our customer service training programs already include many great research-proven topics for you to choose from.
Target audience is Client Service agents.
This training session is designed for groups such as sales, marketing, telesales and customer service groups seeking to improve the customer experience throughout the customer journey.
To find out more on this Alice Client Service Training session contact us.