Customised Customer Service Training For Alice Creek Area
Complex customer service functions are in demand across a whole spectrum of industries and offices, including banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter support.Developed and presented by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
Our training offers advanced customer service tips for your organization depending on the content area or competency that you want to improve.
This customer service course will provide practical methods for improving how to deal with customers in a broad range of challenging situations.
- Answer the phone in a standard way and with a grin
- Communicate more assertively and effectively
- Delight the Customer by Exceeding their Expectations
- How to handle the inherent frustrations of heavy customer contact
- Innocent statements which can drive customers away
- Presentation, revolving flipchart exercise in small groups, group review
- Record customer service standards and relate them back to business goals.
- Telephone greetings that set a positive stage
- Use verifiable data while maintaining reporting procedures to compare changes in customer satisfaction
About This Customer Service Training Session
Companies will need to provide their employees access to a larger array of knowledge source, subject matter experts, examples of best practices and other peoples’ experience of customer services.
Loyal customers tell others and advertise the benefits of your services and products.
The customer service course will enhance each participant’s ability to handle interactions with customers and ensure that they have the confidence to enable them to implement best practice customer service methods, providing customer satisfaction whilst creating customer loyalty.
You will learn the causes of poor customer care, very good customer care skills and how to deal with complaints.
This session could be conducted on site at Alice Creek.