Alfredtown Customised Customer Service Training
Customer experience training is crucial for any organization that works with customers or clients.
If you’re looking to provide exceptional, outstanding service then this course is excellent for all staff who deal with external and internal clients.
In today’s rapidly changing business world, the key to a successful organisation is not only about providing an excellent service or product, but also about delivering great customer care.
When your employees are properly trained and demonstrate professional service skills, your organization’s customer loyalty and satisfaction enhance
- Accepting responsibility outside your area
- Create a positive impression on your customers and enhance the image of your organisation
- Differences between assertive, aggressive and passive behaviour
- Explore the principles of great service
- Identify ways to truly meet your customers’ needs.
- Make decisions to overcome problems and accommodate customer services
- Seek post-sale feedback from customers.
- Understand customer diversity
- What customer service is
About This Customer Service Training Session
Establishing a successful customer service program in your business requires commitment from yourself and your own staff.
Please contact us about specific articles and customisation.
This course concentrates on analysing needs, priorities and problem investigations in the delivery of service to customers.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to improve the customer experience throughout the customer travel.
We can conduct this Customer Service Training onsite in Alfredtown.