Customer Service Training Alfred Cove

Alfred Cove Local Customer Service Training

Customer service is not a department. It is a philosophy to be adopted by each employee.
Do you understand customer needs and problems and would like to offer guidance to staff members?
One good customer service experience can alter the entire perception a customer holds towards the organization.
This system provides supervisors with the tools to build a customer centric organisation utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.

The Outline:

  • Attitudinal Issues
  • Consult and communicate effectively with relevant people
  • Easier management of staff and customer issues due to enhanced management skills and enhanced satisfaction of employees and clients
  • How to handle the inherent frustrations of heavy client contact
  • Internal vs. External customers
  • Practised how to turn customer service disappointment into a positive experience
  • Responsibility for customer service
  • Things we inform customers and things we don’t
  • Why the choices you make with each client contact are so significant

About This Customer Service Training Session

Establishing a successful customer service program on your business demands commitment from yourself and your own staff.
Participants will learn to “wow” customers and build strong customer service teams.
This Customer Service Training Course is for professionals who wish to make a significant contribution to their company’s image or bottom line and make their own lives easier by always providing exceptional customer service to both external and internal customers.
With a range of training options, take a look at some of the most popular themes or have us design something special for you.


Customer Service Training sessions available in Alfred Cove if you’re a business searching for a customised training session. Workshops available in Parramatta, Perth, Canberra, Melbourne, Sydney, Adelaide and Brisbane.