Alexandria Customised Customer Service Training
As the first line of contact with customers, service representatives can influence customer perceptions and ensure their loyalty and satisfaction.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence to the modern business.
Learn the principles of customer service, with tips on how to provide excellent customer support to boost your bottom line.
This course covers essential topics in providing quality client service.
- Use the basic aspects of customer service in a business
- Course Overview
- Develop more confidence and skill as a problem-solver
- Handling customer enquiries
- Individual and group exercises, facilitated group discussion
- Listening fully and with attention
- Responding to customer complaints
- Understand how an individual’s behavior impacts the behavior of others
- What makes clients stay, and the reasons they leave
About This Customer Service Training Session
Assessing all customer touch points and focusing on professional communication, this course will not just help you manage, monitor and report on the effectiveness of your service to customers, but handle customer complaints in a professional manner.
Our customer service training programs already include many great research-proven topics for you to select from. Professional, certified instructors with extensive experience in the service sector teach the classes.
We can also design a full-year and multi-year customer service program to build and maintain a customer-focused culture.
On site Customer Service Training available in Alexandria.