Customer Service Training Alexander Heights

Customised Customer Service Training In Alexander Heights

Customers are any organisation’s finest assets.
Engage your team with customer service training that is easy to implement and simple to use.
Providing great customer service is an art.
This brief course gives you practical skills, knowledge and strategies.

The Outline:

  • 5 ways to improve your over-the-phone character
  • Course Overview
  • Demonstrate flexible ways of dealing with difficult clients
  • How to get assistance from supervisors, coworkers, and staff
  • Increases customer satisfaction and retention by creating loyalty
  • Understand How to Influence the Attitude of Your Customers
  • Respond to client requests with a sense of urgency
  • Techniques for managing complaints to the client’s complete satisfaction
  • Using positive language and tone of voice

About This Customer Service Training Session

Great customer service training covers essential behaviours, service plans, and service systems that together ensure an exceptional customer experience.
Participants will learn key concepts and take part in facilitated discussions and exercises that will personalize the customer support content to their specific roles and responsibilities in the organization.
This course is designed for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.
With a range of training options, take a look at some of the most popular topics or have us design something special for you.


Training sessions customised to suit the Alexander Heights local region and business.