Customer Service Training Alectown

Alectown Customised Customer Service Training

Delivering first-class service is a successful strategy for everyone.
Have you got well-developed skills and a broad understanding of customer service strategies?
Inspire Your Business with a WOW Client Service Philosophy!
This program provides tools to concentrate on the important role of the individual in building customer loyalty, creating a positive impression, and contributing to an office support culture.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Builds your flexibility for different scenarios through heightened communication skills
  • Delivering bad news to clients in a professional way
  • Factors of good and bad communication on the telephone
  • Internal vs. External customers
  • Putting yourself at the customer’s shoes
  • Realize that service delivery is a single response worth
  • Understand each customer is worth the sum total of all transactions over time
  • Using body language to your advantage

About This Customer Service Training Session

An excellent course acceptable for all management and staff. Our courses can be tailored to meet the demands of every business when dealing with both external and internal customers, regardless of industry or the size of your enterprise.
Participants will learn to “wow” customers and build strong customer service teams.
Service professionals need to understand that they are the very important links between the customers and the organisation.
We can adapted to your precise needs and the examples used can be very specific to your organisation.

Providing customised Customer Service Training into your local Alectown area.