Customer Service Training Alderley

Customised Customer Service Training For Alderley

As the first line of contact with customers, service representatives can influence customer perceptions and ensure their satisfaction and loyalty.Developed and introduced by customer support experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
Individuals who interact directly with a customer must have a skillset and mindset to meet or exceed a client’s expectations.
This workshop that can be tailored specifically for your organisation and/or department so as to examine various contact points for customers and the impact on their customer journey and experience.

The Outline:

  • Attitudinal Issues
  • Build trust with clients by informing when a promise cannot be fulfilled
  • Demonstration, facilitated group review, pairs exercise with group review
  • Handling customer enquiries
  • How to keep your cool in the toughest situations
  • Make customer service a team approach
  • Reward customers with a customer loyalty program.
  • Understanding the customer service interplay ‘experience vs. process’
  • What is Customer Service?

About This Customer Service Training Session

Fantastic customer service is an essential component of any successful business. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
Our customer service training is always aligned to the most frequent method of communication used to connect with your customers e.g. face to face, phone, email.
This system takes customer service training to the highest level.
We have tons of terrific customer service training courses which will be a great fit for you and your staff.

Customer Service Training available in Brisbane, Perth, Sydney, Parramatta, Canberra, Melbourne and Adelaide. This session could be customised to match your company if you are located in Alderley.