Customised Customer Service Training For Aldavilla
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
Most successful businesses and businesses take customer support very seriously.
The way your customers buy from you is very important, since if the purchasing experience is frustrating or difficult a customer might not even complete their first purchase, let alone return.
- Active listening including taking notes
- Communication Skills
- Diagnose problems in delivery of customer support
- Handling work based client requests
- How your attitude affects customers
- Pre-planning to get the most from time, people and priorities
- Recognise Different Customer Personalities
- The 3 Principles of superior customer service
- Why you lose customers
About This Customer Service Training Session
An important aspect of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.Ideal for those working in a contact centre role, this customer service course will give you the skills to manage complicated or challenging customer service situations.
This course concentrates on analysing needs, priorities and problem investigations in the delivery of service to clients.
You will learn methods to attract, connect with and retain customers in a competitive market, such as how to turn complaints into opportunities.
Professional Customer Service Training to suit your Aldavilla group.