Customer Service Training Albion

Customer Service Training In Albion

Clients are any organisation’s finest assets.
Fantastic customer service is an integral part of any successful enterprise. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up chances for repeat business.
Learn the fundamentals of customer service, with tips on the best way best to provide excellent customer support to improve your bottom line.
Whether your team members come into contact with clients face-to-face, on the telephone, or through email and chat support programmes, customer service training will make a difference.

The Outline:

  • Ask key employees what they already do to give good customer service.
  • Create a reputation for reliability by fulfilling their promises to customers
  • Define what great customer service is for yourself and others.
  • Defining Customer Service
  • Explore the principles of Terrific service
  • Increases customer satisfaction and retention by creating loyalty
  • Know how to defuse situations with clients and to handle demanding situations
  • Reward customers with a customer loyalty program.
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
  • Use verifiable data while maintaining reporting procedures to compare changes in customer satisfaction

About This Customer Service Training Session

All of our programs can be customized to satisfy your specific needs.
Participants will learn to “wow” customers and build strong customer service teams.
This system provides tools to identify the various ingredients that contribute to difficult customer situations; understand and defeat them and demonstrate how customer retrieval can benefit your organization.
You will learn methods to attract, connect with and keep customers in a competitive marketplace, including how to turn complaints into opportunities.

Ask us about a customised training session at Albion.