Customer Service Training Albion Heights

Albion Heights Local Customised Customer Service Training

Better customer care may be that difference causing customers to choose you over other suppliers offering the same products or services.
Discover what it means to provide truly outstanding customer service, along with the value of customer excellence into the modern business enterprise.
In today’s increasingly competitive markets, delivering exceptional customer support is increasingly important to differentiate you and your opponents.
You’ll discover how to communicate effectively over email with colleagues/ clients, record and retrieve product and customer information on a database and handle complaints, cope with stress and respond effectively to clients.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Produce a reputation for reliability by fulfilling their promises to customers
  • Delight the customer by going beyond customer satisfaction
  • Get serious about delivering great customer service.
  • The Way to prevent misunderstandings
  • Learn lessons from your most difficult clients
  • Service recovery
  • Understanding the client’s business needs
  • Use verifiable data while maintaining reporting processes to compare changes in customer satisfaction

About This Customer Service Training Session

Establishing a successful customer service program on your company demands commitment from yourself and your staff.
Learn the fundamentals of customer service, with ideas on how to provide excellent customer support to boost your bottom line.
This course session includes an engaging blend of lecture, group interaction, and role-playing to enhance retention of the training.
We’ve got tons of terrific customer service training courses that will be a fantastic fit for you and your team.


Customer Service Training Offered in Melbourne, Perth, Sydney, Adelaide, Parramatta, Canberra and Brisbane. This session could be customised to match your company if you’re located in Albion Heights.