Customer Service Training Alberton West

Alberton West Local Customised Customer Service Training

Client expectations are on an all-time large. Even with continual insights, many client needs are still not fulfilled. This is a clear indication that training needs to be more stringent.
If you are in a customer focused role or you manage a client service group, this program is ideal as it will better help you deliver high quality service to clients and clients.
Irrespective of the size or type of your business, the importance of customer service training for its success is undeniable
This program provides managers with the tools to build a customer centric organisation using the most up to date customer support strategies for building and sustaining a culture of service excellence.

The Outline:

  • 5 ways to improve your over-the-phone persona
  • Creating lasting first impressions
  • Enjoy their work more, so customers can feel their enthusiasm for their role
  • How to express appreciation
  • How to keep from becoming upset and unraveled
  • Make decisions to overcome problems and adapt customer services
  • Seek post-sale feedback from customers.
  • The lifetime value of existing clients
  • Why finding new customers costs five to seven times more

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Learn the strategies involved in exceeding customer needs and guiding staff to understand and retain customer relationships.
Schedule the training when it is convenient for your staff.
We’ve got a great deal of terrific customer service training courses which will be a great match for you and your staff.

Customer Service Training are available for individuals in all big cities, customised training onsite is available in Alberton West.