Customer Service Training Albert Park

Customer Service Training In Albert Park

Customer expectations are on an all-time high. Even with continual insights, many customer needs are still not satisfied. This is a clear sign that training needs to be more stringent.Developed and introduced by customer support experts, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
A number of customer service skills are necessary to be able to provide customer service that really satisfies customers.
This system provides supervisors with the tools to construct a customer centric organisation using the most current customer service strategies for building and sustaining a culture of service excellence.

The Outline:

  • Advance a customer service program from a fundamental to advanced degree
  • Complaint handling practice
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  • How to build good will
  • Know how to contribute to and create a customer service culture
  • Professional telephone and email techniques
  • Recognise and reward staff behaviour that you want repeated.
  • The right and wrong ways to say “no”
  • Ways to make a winning first impression

About This Customer Service Training Session

Fantastic customer service is an integral part of any successful business. Not only will your clients feel great about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
If you are in a customer focused role or you handle a client support group, this program is ideal as it will better enable you to provide high quality service to customers and clients.
The course includes role-playing drills, team exercises, and discussions of concepts which are most applicable when tailored to the experiences of their pupils. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!

We can conduct this Customer Service Training onsite in Albert Park.